For consultation-led private clinics

Every enquiry, accounted for.

Vertex runs the commercial desk behind consultation-led private clinics — the part between an enquiry and a recorded outcome.

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The Vertex Delivery OS desk: every open position with its state, next action and who is waiting on it — Illustrative The commercial desk Vertex runs behind your clinic.

The gap

Vertex owns the gap.

One position's activity timeline: missed call, ownership, follow-up, booking, attendance and a recorded outcome — Illustrative One enquiry, from missed call to a recorded outcome.

What Vertex does

Three jobs.

Work

Work every enquiry

Every enquiry is owned, chased and booked by a named person.

Reconcile

Reconcile every outcome

Every consultation is matched to the diary, so the account is true.

Act

Act on what the account shows

The account becomes capacity, spend and the next month.

The operating desk: the queue of enquiries, by what is due — Illustrative The operating desk — the queue, by what is due.

One position

One enquiry, from missed call to accounted.

A position record: owner, state, next action, evidence and the full timeline to an accounted outcome — Illustrative The position record, owner to evidence.

The method

We don't take credit for everything that improves.

Proof: worked against a held-back group, and the measured difference — Illustrative Measured against a held-back group — not claimed.

Vertex works a random held-back group of enquiries while an identical group waits. The difference in attended consultations between the two is the Vertex effect — measured, not claimed.

The method, in full →

The proof sprint

Start with your own last six months.

30–45 daysto run it

Open positionsfound in your existing enquiries

Commercial accountestablished from your records

Vertex effectmeasured, before you commit

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